RETURN & REFUND POLICY
Effective Date: [2/11/26]
Spring Creek Country Club
1. Overview
At Spring Creek Country Club, we strive to provide a fair and customer-friendly experience. This policy outlines how refunds, cancellations, and credits are handled for online and in-person purchases.
2. Tee Time Reservations
Standard Cancellation Policy
- Cancellations made at least 24 hours in advance are eligible for a full refund or rain check.
- Cancellations made less than 24 hours in advance may not be eligible for refund.
Weather Policy
- If play is suspended due to weather, rain checks may be issued at management discretion.
- Rain checks are based on holes completed.
No-Shows
- No-shows without communication may result in forfeiture of prepaid fees.
3. Memberships (No Auto-Renew)
- Memberships do not auto-renew.
- Membership fees are generally non-refundable once the season begins.
- Refunds for medical relocation or documented hardship may be reviewed on a case-by-case basis.
- Memberships are non-transferable unless approved by management.
4. Punch Passes
- Punch passes are non-refundable.
- Punch passes have no cash value.
- Unused punches expire at the end of the season unless otherwise stated.
5. Merchandise Returns
We accept returns on unused merchandise under the following conditions:
- Item must be returned within 14 days of purchase
- Item must be unused and in original condition
- Proof of purchase is required
Refunds will be issued to the original payment method.
Sale or clearance items may be final sale.
6. Gift Cards
- Gift cards are non-refundable.
- Gift cards are not redeemable for cash.
- Lost or stolen gift cards may not be replaced.
7. Event Rentals
Event deposits and rental payments are subject to the following:
- Deposits may be partially refundable depending on timing of cancellation.
- Cancellations made 30+ days before event may receive partial refund.
- Cancellations made within 30 days may forfeit deposit.
- Weather-related cancellations are handled reasonably and may result in rescheduling when possible.
Separate written agreements may override this policy.
8. Processing Time
Approved refunds will be processed within 5–10 business days.
Processing times may vary depending on your bank or card provider.
9. Chargebacks & Payment Disputes
If you have a concern about a charge, we encourage you to contact us directly before initiating a dispute with your bank.
Unauthorized chargebacks for services rendered, tee times used, or clearly disclosed policies may be contested.
10. Contact for Refund Requests
All refund requests should be directed to:
Spring Creek Country Club
[605-743-2000]
[info@springcreekcountryclub.com]
We are committed to resolving issues fairly and promptly.